HELP & INFORMATION
Clear information.
Confident next steps.
Understand the platform, prepare your shipment and read the policies that apply to your information and our services.
Planning and comparison are available. Live booking, payments and insurance purchase are not yet enabled. Relevant pages explain the framework for those future services.
Company
About us
Who we are and what we are building.
Get in touchContact us
Shipping enquiries, account help and business contacts.
Accessibility informationAccessibility statement
Our accessibility approach, current limitations and how to request help or report a barrier.
Company informationCompany details
The legal operator, registered information and official contact details for FindXTrade.
Shipping help
How quotes & comparisons work
Understand indicative and detailed prices, service eligibility, rankings, currency display and what a quote includes.
Shipping policyProhibited & restricted items
Check legality, carrier acceptance, dangerous goods and route-specific requirements before preparing a shipment.
International shipping guideCustoms, duties & taxes
Prepare accurate international shipment information and understand who may pay border taxes and clearance charges.
Preparation guidePackaging & labelling guide
Prepare parcels and freight for the actual service, with accurate measurements and clear handover records.
Customer helpHelp centre & FAQs
Practical answers about planning, route setup, uploads, comparisons, editing and saved progress.
Legal & policies
Privacy policy
How we handle account, shipment, recipient, document and website information, and how you can exercise your privacy rights.
Current policyCookies & storage policy
The technologies used for sign-in, quote progress, security and optional preferences, with controls for this browser.
Current policyTerms of use
Rules for using the FindXTrade website, accounts, quotation tools and uploaded content.
For future live bookingsBooking terms & conditions
The framework for future live bookings, including contract formation, carrier responsibilities, payment, handover and your rights.
Drafts now; bookings when enabledCancellations & refunds
How draft changes differ from cancelling a future booking, and the rules for changes, refunds and statutory withdrawal.
Current policyComplaints & claims
How to raise a platform complaint, query a charge or report a future shipment loss, damage or delay.
Information before protection launchesShipment protection & insurance
Understand declared value, carrier liability, additional compensation and insurance before relying on cover.