Shipment protection & insurance
Understand declared value, carrier liability, additional compensation and insurance before relying on cover.
Updated · Version 1.1 · FindXTrade
1. Current service status
FindXTrade does not currently sell or bind shipment insurance through the comparison workspace. Any insurance/protection field, estimated charge or sample allowance in a quote is a planning input only. Saving a quote, paying an unrelated carrier or entering an item value does not create a policy or guarantee full reimbursement.
If a live protection product becomes available, it must identify the provider, whether it is insurance or contractual compensation, the party arranging it and the terms that apply before you purchase. We do not claim to be an insurer, an FCA-authorised intermediary or a representative of an insurer through this page. Any regulated activity must have the required permission, status or lawful exemption before it is offered.
2. Different concepts have different effects
| Concept | What it means |
|---|---|
| Declared value | Information about the goods used for pricing, customs or a protection application. It is not itself a promise to reimburse that amount. |
| Carrier liability | The carrier’s legal/contractual responsibility, potentially subject to applicable transport rules, limits, exclusions and notice requirements. It may be weight-based and below the item’s value. |
| Additional contractual compensation | A provider’s agreement to increase or change compensation. It is not automatically an insurance policy. Read the actual terms. |
| Cargo/transit insurance | A policy issued by an identified insurer, with its own insured events, exclusions, limit, excess, duration and claim conditions. |
3. Information to review before accepting cover
Check the exact wording for your goods, countries and transport method. Do not assume an option called “standard” or “premium” provides a particular amount or all-risks protection.
- Insurer/protection provider and administrator, policy/contract wording and any applicable product information document.
- Who is insured or entitled to claim, what interest is covered, and the declared/insured value and valuation basis.
- Start/end of cover, geographic and transport scope, storage/transhipment arrangements, per-item/per-shipment limits and aggregate limits.
- Premium/fee and taxes, excess/deductible, currency, cancellation/refund rules and whether an optional charge has been selected expressly.
- Excluded goods, packing requirements, unattended delivery, damage in handling, delay, consequential losses, customs action, sanctions, wear/defects and any other relevant exclusion.
- Evidence and notice requirements, claim and complaint channels, applicable law and any genuine regulator/ombudsman or compensation scheme entitlement.
4. Eligibility, disclosure and claims
Give honest, complete and accurate information in response to the product’s questions and tell the provider about material corrections as required. Consumer disclosure duties can differ from business fair-presentation duties. A generic website policy does not replace the actual legal standard or allow a provider to avoid a claim for an immaterial mistake where the law prevents that.
Retain value/purchase evidence, packing photographs where safe, handover records and delivery/tracking evidence. Report an event promptly through the stated claims process, preserve damaged goods and packaging, and disclose another claim or recovery for the same loss. A support enquiry may not be formal notice to an insurer.
Protection decisions depend on the actual product and facts. We do not promise acceptance of all goods, full declared-value payment or a successful claim. Your statutory rights and any proper claim against a responsible party remain available even if no optional cover is bought.
Use Contact us. Include the page title and version if asking about a particular clause.