Help centre & FAQs
Practical answers about planning, route setup, uploads, comparisons, editing and saved progress.
Updated · Version 1.1 · FindXTrade
1. What can I do on FindXTrade today?
Plan a personal or business shipment, organise single or multiple routes, enter parcels or large freight, import CSV/Excel shipment lists, review details and compare eligible configured services. Account tools support continuing drafts and saved records where available. Services marked sample use fictional partners or illustrative amounts. Live postage purchase, payments and insurance purchase are not yet enabled.
About us explains the platform and current availability. Use Contact us for a question or problem, and include the relevant batch/reference and what you were trying to do. Never send a sign-in code or password.
2. Which quote mode and layout should I choose?
Detailed quote is the normal starting mode. It collects fuller addresses, contacts and shipment information. Quick estimate narrows the information to what is needed for an indicative comparison; it is not the final price and can differ significantly once full information is supplied.
Step by step is the normal layout. Choose All details if you prefer seeing the expanded setup. Quote mode and layout are different choices: switching the layout does not turn a quick estimate into a confirmed booking. You can switch modes while preserving entered information, subject to any newly required fields.
3. How do single and multiple routes work?
One route uses a collection and destination setup for the shipments you add. Multiple routes lets you select origin and destination countries and generate combinations, then complete collection points and route details. A country may have several collection points. Each shipment still needs the actual delivery address and its own relevant date/details.
Imported rows can define their own routes. A route default should only fill a genuinely missing field; review the upload preview rather than assuming every row belongs to the same place. Where several shipments share a route, deleting one shipment keeps the route for the others. Deleting its last shipment removes that associated route and unused related records. Separately planned empty routes can remain until you remove them or reset the stage.
4. Why do I need to check a location?
Country, locality, region and postcode must describe the same real place. Suggestions help choose the correct spelling and linked region. Required postcodes cannot be skipped. Optional postcodes can remain blank, but a supplied postcode still needs to be valid and consistent. Countries with no postcode system do not need an invented code.
If the fields conflict, check the country, locality, region and postcode together. Similar names can exist in different countries or regions. Recheck after correcting them. A service outage may require retrying; it does not make a false place valid. A geographic match is separate from carrier coverage and street-level access.
A carrier may serve the country but exclude your specific area. Where confirmed service-area data is available, review its listed alternatives, use a real suitable alternative address, compare another carrier or remove the item. The platform does not silently redirect goods to another city.
5. How do I upload a shipment list?
Use Bulk upload or the upload shortcut and download the current CSV or Excel template. The current interface supports up to 500 shipment rows per file. Keep one shipment per row and use the template’s field names, units and accepted values. Excel goods sheets may hold several products for a shipment where the template supports that structure.
Supply complete route information in the file when possible. If rows genuinely omit route details, choose the appropriate fallback route in the preview. Review parsed shipments, assigned routes and errors before importing. Correct invalid rows or explicitly choose the available valid-rows-only option. A successful import adds drafts; it does not buy postage.
Check international locations, goods declarations, customs information, dimensions, declared values and references after upload. Keep an original copy. Files you download can contain personal information, so store and share them securely. General contact attachments and shipment-document uploads are separate workflows and have their own displayed file limits.
6. Can I edit items in Manage shipments and Compare & review?
Use Edit to open the shared guided editor for the item. It takes you through the relevant item, collection, delivery and review stages. Changes remain a draft until saved. You can correct countries and locations; geographic checks still apply after a last-minute change. Save or discard unfinished edits before comparison or checkout preparation.
Changing a route, goods, measurements, date or service requirement can invalidate a carrier choice or previous price. The platform must recalculate. If a previously chosen carrier is no longer eligible, choose an available service; do not rely on the old total. Closing an editor can keep an unfinished draft, so inspect any unsaved-edit notice when returning.
7. How do reset, removal and Undo work?
The red Reset quote control appears from Locations through Compare & review and is hidden in Checkout. Its dialog explains the current-stage choice and the option to clear the entire working quote. Reset locations/routes clears dependent data and returns to Locations. Reset shipments clears shipments, routes, uploads and unfinished edits. Reset comparison clears carrier/quote selections and unfinished edits, keeps saved shipment details and returns to Shipments.
Start a new quote creates a fresh working batch with Detailed quote and Step by step selected. Saved quotes, saved addresses and account settings are separate. The page offers a one-level Undo until you leave or reload it; make the Undo decision before navigating away. It does not cancel a real booking or erase every account/provider record.
Deleting an imported file also removes its remaining shipments and their now-empty routes. Shared routes remain if another shipment still needs them. Associated browser/account changes are saved through the workspace’s normal saving process. If a save fails or another tab has changed the account draft, follow the notice rather than assuming the latest change is safely synchronised.
8. Where is my progress saved?
Guest quote progress is saved in the current browser using necessary site storage. Signed-in workspace records can also be saved to the account. Different browsers, devices, guest/account scopes and site origins can have different records. A reset of the active quote is not an account-erasure request.
Check the saving status before leaving, especially after a large upload. Browser restrictions, cleared site data or a storage problem can affect local drafts. An account revision conflict means another tab/device changed the saved version; use the offered recovery/load options carefully. Download an independent copy of important business data.
Appearance, country, language and currency can be remembered separately if you allow optional preference storage through Cookie settings. Rejecting those optional preferences does not disable necessary quote saving or account sign-in.
9. Why do prices, dates or currency amounts change?
Measurements, actual versus volumetric weight, route/coverage rules, goods restrictions, date, surcharges, taxes and the chosen service can affect the calculation. A fastest estimate is not necessarily cheapest. A batch-carrier saving applies only where the configured agreement supports it.
GBP is the underlying catalogue currency; EUR/USD displays use available conversion data. The payment currency and final amount must be confirmed during a future live order. A preferred shipping date or saved estimate does not reserve collection or capacity. See How quotes work for the full explanation.
10. What happens after reviewing a quote?
You can save or download a comparison where offered. Checkout preparation is a separate step: quick estimates need full shipment information before a final price can be assessed, and existing detailed information is rechecked as needed. The current interface does not complete a payment or booking.
When live booking launches, review the identified parties, service, price, included/excluded charges, cancellation terms, carriage conditions and any separate protection documents before accepting. Pay only through the methods actually activated and shown in the booking flow. Never treat an unsolicited payment instruction or this help page as a payment request.
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