Booking terms & conditions
The framework for future live bookings, including contract formation, carrier responsibilities, payment, handover and your rights.
Updated · Version 1.1 · FindXTrade
1. Availability and when these terms apply
FindXTrade currently provides shipment planning and comparison tools. Live postage purchase, payment collection and shipment-protection purchase are not enabled in the current workspace. This page explains the intended booking framework so you can review it in advance. A quote, sample result, saved selection or checkout-preparation screen does not create a transport booking.
When live booking is offered, we must identify the contracting parties, our role, the actual carrier/service, the complete payable price and applicable service-specific terms before you place an order. The version provided and accepted for that transaction, together with mandatory law, will govern it. This published framework does not appoint FindXTrade as an agent for an unidentified carrier or create an insurance policy.
2. Who contracts with whom
FINDXTRADE LTD operates the platform. The booking summary must make clear whether we are supplying a booking/arranging service, acting as a disclosed agent, or undertaking another stated role. It must also identify who supplies the carriage and who is responsible for issuing the label or transport document. A carrier’s name or logo in a comparison does not settle that legal question.
Where carriage is supplied under a separate carrier contract, the relevant carrier conditions must be accessible before acceptance. They may cover accepted goods, size and weight limits, transit, handover, claims and legally applicable transport limits. A separately agreed business service may also have negotiated terms. We will not rely on hidden conditions or a blanket statement that only the carrier is responsible to avoid our own contractual obligations. Mandatory law prevails over conflicting contractual wording.
3. Information required before ordering
The customer must have authority to arrange the shipment and provide accurate collection/delivery addresses and contacts, packed measurements, actual weight, item descriptions, quantities, values, goods declarations, requested handover method and relevant dates. Full customs or trade details and supporting documents may be needed for an international shipment or restricted item.
The recipient must be able and authorised to receive the goods. Confirm whether the address is residential or commercial and whether access restrictions, loading equipment, appointments or remote-area conditions apply. Quick-estimate inputs must be completed and rechecked before a final quote can be accepted. A locality check confirms geographic consistency only. Coverage, capacity, service acceptance and safe access require their own checks.
Do not substitute a different city simply to obtain a quote unless the goods will genuinely be delivered to a suitable address there. The customer must review and approve any carrier-listed alternative address. A change of country, location, goods, date or service requires a fresh eligibility and price check.
4. Price, optional services and payment
Before you commit, the order must show the payment currency, transport/service charges, applicable taxes, selected optional services and any charge that can reasonably be calculated in advance. If a destination or later-event charge cannot be calculated beforehand, its nature, payer and calculation basis must be explained. A displayed currency conversion is not a promise about a payment provider’s exchange rate.
No optional protection, premium service or extra charge should be selected through silence or a pre-ticked permission. PayPal and bank transfer are planned payment options, subject to the methods actually displayed when booking launches. A payment method is available only when its secure instructions are shown in an active booking process. These policies contain no bank account or payment request.
A payment attempt or funds receipt alone is not proof of carrier acceptance. The order process must explain whether payment is authorised or collected before acceptance and what happens if the order cannot be fulfilled. If we take money for an unaccepted order, we must account for it and return any amount due without unnecessary delay. Check suspicious payment instructions with us using the published contact details. Provider dispute/chargeback processes and mandatory payment rights remain available.
5. How a booking is accepted
A live ordering process must let you review and correct the shipment, download or retain the relevant terms, understand the payment obligation and submit the final order. The point of contract acceptance must be explicit. An acknowledgement that an order was received is separate from a booking confirmation unless it expressly says it accepts the booking.
The confirmation should identify the booking and shipment references, the accepted service and parties, price and currency, collection/drop-off arrangement, date or service window, cancellation terms, applicable carrier conditions and the documents needed for handover. Keep a durable copy, such as an email or downloadable confirmation. If an order is declined because the item, address, capacity, price or legal checks cannot be satisfied, we will explain the available next step and any refund due.
6. Collection, drop-off and preparation
Use the handover method stated in the confirmed service: collection from the address, drop-off at an approved partner point, or a freight terminal/warehouse arrangement. Do not leave goods at the registered office or at an unlisted partner location. Check opening hours, cut-off times, access, identification and any proof-of-handover requirements.
Pack safely for the selected transport, attach the issued labels and provide the required paperwork. Record the packed condition, measured dimensions and weight, and retain a receipt or collection evidence where available. Freight may require pallets, safe loading/unloading, appointments, access equipment, container/vehicle details and route-specific permits. Tell us about unusual requirements before booking.
If collection is missed or the goods are refused, do not assume the order is cancelled or that a replacement collection is free. Contact the party shown on the confirmation for an explanation and the available correction, rebooking or refund. Responsibility and any reasonable charge depend on the cause, disclosed terms and applicable rights.
7. Changes, remeasurement and additional charges
Carriers may inspect or measure goods and authorities may inspect shipments where legally permitted. If the actual shipment differs materially from the information used to price it, we may need to explain a correction, obtain further approval, change the service or decline carriage. A blanket right to add unspecified charges is not created by these terms.
Any correction must identify the reason, relevant evidence and the contractual or legal basis for the amount. You can ask us to review a measurement or charge you believe is wrong. Where an extra service requires your agreement, it must not be imposed without that agreement. Changes you request after acceptance depend on operational feasibility and the disclosed change/cancellation terms. See the separate cancellations policy for unused labels, diversions, returns and failed delivery.
8. Transit, customs and delivery
The distinction between an estimated transit time and an expressly guaranteed service must be clear before ordering. A preferred shipping date is a request until confirmed. Customs processing, public holidays, remote areas, safety events and third-party disruption can affect timing, but estimates do not remove a remedy that the law or an agreed guarantee provides.
Delivery may require a signature, identity verification, appointment or an approved safe-place instruction, depending on the accepted service. Do not assume a neighbour, locker or unattended delivery is included. The sender must ensure the recipient can meet import requirements and knows about any lawfully allocated duties or charges. A tracking update alone is not conclusive proof that the correct recipient has received the goods.
Returned, refused, undeliverable, detained or abandoned goods must be handled under the applicable contract and law. We will not claim an unrestricted power to sell, destroy or retain your goods through this policy. Any lawful disposal process must consider notice, safety, ownership and regulatory requirements.
9. Restricted goods, law and shipment protection
The applicable laws of origin, transit and destination, carrier acceptance rules and transport safety requirements all matter. A successful comparison is not an import/export licence, sanctions clearance or permission to send dangerous goods. Both the customer and service providers retain their own compliance responsibilities.
Carrier liability is distinct from declared value, additional compensation and insurance. Do not assume the entered value or an estimate marked “insurance” buys cover. Any actual insurance or protection must be separately identified and documented, including its provider, eligibility, price, scope, excess and claim procedure. FindXTrade does not claim insurer status or regulatory authorisation through this page.
10. Problems, limits and consumer protection
If an event outside a party’s reasonable control disrupts the service, the responsible provider should explain the event, take reasonable mitigating steps and identify the available rebooking, cancellation or refund options. Such an event does not automatically make all charges non-refundable or remove mandatory rights. A service cannot rely on a general disruption clause to excuse a failure caused by its own lack of required care.
Report collection, delivery, charge, loss or damage issues promptly through the channel on the confirmation and keep evidence. We will address our own service failures and help identify the correct carrier/claims process. The complaints page explains the information to provide and how to escalate.
International carriage may be subject to compulsory conventions or national transport law, depending on the mode, countries and contract. Those rules can affect limits, notice periods, parties and jurisdiction. We do not invent one compensation amount or claim deadline for all parcels and freight. Any applicable limitation must be disclosed appropriately and cannot displace a mandatory right.
Nothing in this framework excludes fraud, death or personal injury caused by negligence, or another non-excludable responsibility. Consumers keep mandatory service and consumer-guarantee rights. For qualifying Australian transactions, Australian Consumer Law guarantees and remedies cannot be excluded. Other countries may provide additional compulsory protections. A separate business agreement cannot remove a protection that also applies to a qualifying business purchaser by law.
English law is the intended law of our own platform/arranging contract, subject to compulsory protections and the actual transaction terms. A consumer retains legally available home-country protections and courts. The carriage contract can have a different legally applicable law. We do not require mandatory arbitration or a class-action waiver through this general framework.
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