Terms of use

1. Our service and these terms

These terms govern access to the FindXTrade website and comparison/planning tools provided by FINDXTRADE LTD, company 14830724, registered in England and Wales. Our company and contact details are available through the Company details and Contact us pages. Please read the terms before creating an account or using the tools. If you act for a business, you must have authority to do so.

The current workspace helps organise shipments and compare estimates. Sample services are identified as sample. A draft, downloaded comparison, selected carrier or saved quotation does not buy postage, reserve capacity, create insurance or instruct a collection. A future live booking requires the separate transaction process and disclosed booking/carrier terms. These terms do not create those services ahead of launch.

• Company details
• How quotes & comparisons work
• Booking terms
• Contact us

2. Eligibility, accounts and security

You must be at least 18 and have the legal capacity required in your jurisdiction to contract, or act through an appropriately authorised adult or representative. Accounts are for genuine personal or authorised business use. Give accurate account information and keep the email address used for verification under your control.

Keep sign-in codes and access credentials confidential. You are responsible for authorised activity under your control and should tell us promptly if an account may be compromised. We do not make you responsible for loss caused by our own failure to take the care required by law. We may request proportionate identity or authority checks for security, rights requests or transactions. Provide sensitive evidence only through a suitable requested process.

3. Your shipment information and uploads

Provide accurate, current information about locations, goods, dimensions, actual packed weight, declared value, dates and special requirements. A valid city is not proof that a street exists or that a carrier serves an address. Country, region, locality and postcode combinations must be checked and corrected where required. Do not submit a fabricated postcode to bypass a check.

You must have the rights and lawful authority to upload or share information. Give relevant recipient and collection contacts the Privacy policy. Do not import unnecessary personal data, credentials, malware, illegal content or documents unrelated to the requested service. Keep a suitable independent copy of business records. A browser draft is convenient working storage and should not be your only copy of important documents.

You retain your rights in your content. You grant us only the permission needed to receive, store, process, display and transmit that content for the requested service, support, security and legal purposes described in our Privacy policy. This is not a licence to sell your shipment data or use it for unrelated public promotion.

• Privacy policy
• Prohibited & restricted items

4. Acceptable use

Use the service lawfully and without interfering with other users or the platform. Reasonable security controls and rate limits can apply. You must not:

• Misrepresent a sender, recipient, business, item, value, origin, destination, approval or entitlement.
• Arrange prohibited activity, evade applicable trade restrictions, customs requirements, safety rules or sanctions.
• Upload malicious files; attempt to defeat account controls, access another person’s private records or misuse a vulnerability.
• Scrape private content, overload the service, send spam, manipulate comparisons or attempt to bypass validation and access limits.
• Use an unpublished or unauthorised integration as though it were an approved merchant API. Future API use requires the applicable permission and technical terms.

5. Estimates, results and third-party information

Comparisons cover the eligible services available through our configured catalogue, not every provider in the world. Estimates depend on the information supplied, rate-card validity, service restrictions, available data and the calculation time. See How quotes work for rankings, price exclusions, currency display and how we may earn revenue.

We take reasonable care with the service and will investigate reported errors. Nevertheless, a rate-card estimate, automatic translation, geographic match or third-party link should not be treated as a final carrier acceptance or specialist legal, customs, insurance or tax advice. If a material error is found before a contract is accepted, we will explain the correction and let you decide whether to continue. A confirmed contract is governed by its agreed terms and applicable rights, not a general right for us to rewrite its price.

6. Availability, changes and account restrictions

We may maintain or update the site, correct errors, change unbooked comparisons or discontinue a feature. We will use reasonable efforts to communicate material interruptions affecting active services. No specific always-on availability or disaster-recovery commitment is supplied unless separately agreed.

We may restrict access where reasonably necessary for security, serious misuse, legal compliance or a material breach. We will explain the reason and allow an appropriate opportunity to resolve it where practicable and lawful. Restrictions should be proportionate. They do not remove your rights to access your personal information, seek a remedy or receive any refund due. A change to website functionality does not cancel an existing transport contract without the relevant contractual or legal basis.

7. Our content and links

FindXTrade branding, software and original website materials are protected by intellectual-property rights. You may use the interface and download your own records for legitimate shipment planning and recordkeeping. You may not present our branding as an endorsement or reproduce protected materials beyond the permission or legal exception that applies.

Third-party trademarks identify their owners and do not by themselves prove a commercial partnership or endorsement. External websites and providers have their own terms and privacy practices. Open geographic information is credited in our site information. No third-party restriction can remove your mandatory rights against us for our own service.

8. Responsibility and remedies

We will exercise the reasonable care and skill required by applicable law. Where we are responsible for a failure, the available remedy depends on the contract and the law, including correction, repeat performance, an appropriate refund or compensation where required. We remain responsible for the obligations we undertake; calling a service an estimate or a third-party service does not remove that responsibility.

We do not exclude or restrict liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be restricted. Consumers retain mandatory rights, including relevant service, digital-content, data-protection and consumer-guarantee rights. There is no universal liability cap or blanket “use at your own risk” waiver in these website terms.

Business-specific risk allocation, agreed service levels or liability provisions may be addressed in a separately agreed business contract, subject to the law. Transport conventions and carrier limits relate to the actual carriage contract where legally applicable; they are not automatically applied to every website error.

9. Law, disputes and changes to terms

English law governs these website terms, subject to mandatory rules that apply to you. If you are a consumer, this choice does not deprive you of compulsory protections in your country of habitual residence or a right to bring proceedings in a court available under applicable law. For business disputes, the courts of England and Wales have jurisdiction unless a binding mandatory rule or a separately agreed contract requires otherwise.

Please contact us first so we can try to resolve a problem. This does not prevent a complaint to a regulator, urgent relief or legal action within the applicable time limit. We do not impose compulsory private arbitration, a class-action waiver or a waiver of statutory remedies through ordinary website use.

The dated version explains the terms currently published. Material amendments will be notified where required and apply prospectively. They do not retrospectively remove an accrued right or vary an accepted booking without a lawful basis. If part of these terms is unenforceable, the remainder continues to the extent it can fairly and lawfully do so. Failure to enforce one occasion does not waive future enforcement.

These documents are published in English. Interface translations are provided to help navigation and may not translate every legal or shipping term. Where local law requires information or a contract in another language, the required language arrangements must be supplied for that transaction. An English-language preference does not waive a mandatory language or consumer right. Contact us if wording is unclear before relying on it.

• Complaints & claims
• Contact us