Help, policies & company information

1. Who is responsible for your information

FINDXTRADE LTD, trading as FindXTrade, is the UK company responsible for the personal information it uses to operate this website and its own customer relationships. Our company number is 14830724 and we are registered in England and Wales. We are based in Manchester, England, UK. For privacy enquiries, use Contact us and identify your message as a privacy request. You do not need an account to make a privacy request.

This notice covers visitors, account holders, business contacts, people sending enquiries, and collection or delivery contacts whose details somebody else supplies. It describes our current comparison and planning service. Booking, payment and shipment protection processing is explained separately below and will apply only when those services are made available.

• Contact us
• Company details

2. Information we collect and where it comes from

You provide information by entering a shipment, using an account, saving an address, importing a file, uploading a permitted document or contacting us. Businesses and other senders may supply recipient and collection-contact details. Identity services provide the account identifiers and verified contact information needed to sign you in. Technical information is generated when your device uses the service.

• Account and business information: name, email, business name, account identifiers, profile information, account preferences and any permitted business or customs identifiers you choose to provide.
• Shipment and recipient information: collection and delivery names, addresses, countries, localities, regions, postcodes, phone numbers, emails, access instructions, references, item descriptions, dimensions, weight, declared value, goods declarations and requested service options.
• Files and records: CSV/Excel rows, saved drafts and comparisons, address books, parcel presets, permitted shipment documents, enquiry messages, attachments and correspondence. File contents can contain personal information even where filenames do not.
• Technical and security information: IP/network information handled by the hosting layer, approximate country, browser/device characteristics, request and error information, authentication events and anti-abuse signals. Precise GPS location is not required for the country indicator.
• When booking becomes available: the selected carrier, transaction references, payment status, booking records, tracking events, customs or claims information needed for the service. Payment credentials should be entered only into the identified payment provider’s secure process.

3. Why we use information and our legal grounds

Where UK or European data protection law applies, the table identifies our main purposes and legal grounds. Necessary contractual processing applies where the individual is our customer or is taking steps to contract with us. Handling a business representative’s or recipient’s information usually relies on legitimate interests, a relevant legal obligation or another applicable ground, rather than assuming that person has a contract with us. We consider necessity and the impact on individuals when relying on legitimate interests.

4. Required details, optional information and sensitive documents

Fields identified as required are needed for the relevant task. A quick estimate needs fewer details than a detailed quote; a final booking may require full addresses, contacts, goods and customs information. If a required detail is missing, we may be unable to calculate or provide that service. Optional information should be limited to what helps the shipment.

Please avoid including health details, identity-document numbers, payment credentials, passwords, sign-in codes or unrelated information in free-text fields, shipment references or general enquiries. Only submit an identity or customs document where a relevant secure workflow requests it and you have a lawful reason. Where a service genuinely requires sensitive information or a separate permission, we must explain that requirement and the applicable basis before collection.

If you supply someone else’s details, give them this notice and ensure you have a lawful basis or authority to share the information. We remain responsible for our own privacy obligations. Depending on the arrangement, a merchant may be the controller of its customer/order records and FindXTrade may act as a processor for a defined service; a suitable processing agreement must specify those roles. No processing agreement or permission for unrestricted use is created simply by importing a file.

5. Who receives information

Access is limited to people and providers who need information for the stated task. Current service providers include the website/platform hosting infrastructure, Cloudflare for delivery, application hosting/storage and security services, and Microsoft for customer identity verification and configured enquiry email delivery. Authorised FindXTrade personnel may access records to provide support, administer the service and investigate problems. Providers’ own notices describe their independent activities.

• Location suggestions and verification may send country, locality, region and postcode queries through our server to Photon/komoot and Postcodes.io. Bundled/reference data also uses GeoNames and OpenStreetMap. The location lookup request does not need the recipient’s name, contact details, street line or full shipment file.
• When a live booking or quote integration is enabled, the relevant carrier, logistics partner, customs agent or payment provider receives the information necessary for the selected service. A carrier or authority may act as an independent controller for transport, compliance or claims records.
• Professional advisers, regulators, courts, law enforcement or a legitimate business successor may receive limited information where justified by law, a legal claim or a protected business transaction.
• The current service does not sell personal information or use it for cross-context behavioural advertising. Sharing a shipment with the provider you select is for that service. Future advertising, marketing or new sharing purposes require the relevant notice and permissions.

• Microsoft privacy statement ↗
• Cloudflare privacy policy ↗
• Turnstile privacy addendum ↗
• Photon service ↗
• Postcodes.io ↗

6. International processing

International shipping can require information to be handled in the collection, transit and destination countries. Hosting, authentication, email and other suppliers may also process information outside your country. Privacy protections can differ between locations. A worldwide country selector is not a representation that every service, processing arrangement or legal permission is available in every territory.

Where a transfer is restricted by applicable data protection law, it must be supported by a permitted mechanism, such as an adequacy decision or approved contractual safeguards, with additional protections where required. This may involve the UK International Data Transfer Agreement or UK Addendum, EU standard contractual clauses, or the corresponding local mechanism. A narrow legal exception may apply in particular circumstances; ordinary use of this website is not blanket consent to unrestricted international transfers. Contact us for information about the destination, recipient and safeguards relevant to your information, including an appropriate copy or summary of safeguards.

• Contact us

7. How long information is kept

We assess retention according to the purpose, your continuing use, the sensitivity of the records, legal duties and any genuine dispute or investigation. We do not treat a quote’s price-validity date as its automatic data-deletion date. The criteria below describe the current service; a separate booking or provider notice may specify additional lawful periods.

• Cookies & storage

8. Deletion, security and your devices

Reset quote clears the current working quote, with an in-page Undo until you leave or reload. It does not erase saved quotes, the address book, account records, provider records or every browser recovery copy. Downloaded files are on your device and are outside our workspace controls. For a wider deletion or account closure request, contact us. We will explain any information that must be retained and why.

We use access controls, secure connections and protections appropriate to the service, including restricted account storage and sign-in safeguards. No online service can promise absolute security. Protect your email account, use your own device for remembered sign-in, sign out on shared devices and avoid sharing codes or account access. If a personal-data incident requires notification to you or a regulator, we will follow the applicable legal requirements.

9. Your privacy rights

Depending on the law that applies, you can request access to your information, correction, deletion, restriction, a portable copy, information about disclosures and an objection to certain processing. You may withdraw consent at any time; this does not undo processing that was lawful before withdrawal. You can object specifically to direct marketing. Certain requests may be subject to lawful exceptions and proportionate identity/authority checks. We do not require an account or charge a routine fee to exercise a right.

Send a request through Contact us explaining the right and the records involved. We respond within the applicable statutory period: generally one month for UK/EEA requests, subject to permitted extensions and notification; other applicable laws may use different periods. We will explain a refusal and any available appeal or complaint route. An authorised representative may act where the applicable rules permit. We will not penalise you for exercising a protected right.

UK residents may complain to the Information Commissioner’s Office. EEA residents may contact their relevant supervisory authority. Residents elsewhere may contact their competent privacy regulator, including the Nigeria Data Protection Commission, Canada’s Office of the Privacy Commissioner or a relevant US state authority. Where US state privacy law applies, rights may also include opting out of sale, certain sharing or targeted advertising, limiting particular sensitive uses, and appealing decisions on rights requests. Those rights depend on statutory scope; we do not claim that every jurisdiction’s law applies to every visit.

• ICO complaints ↗
• EEA supervisory authorities ↗
• Nigeria Data Protection Commission ↗
• Office of the Privacy Commissioner of Canada ↗
• California privacy information ↗
• Contact us

10. Automated checks, children and future changes

The platform uses automated rules to validate locations, calculate estimates, filter eligible services and rank comparisons. A geographic check or an estimate is not a government decision, a credit decision, a guarantee of carriage or a completed booking. If a result appears wrong, correct the source fields or ask us to review the issue. We do not use the current comparison workflow to make a solely automated decision with legal or similarly significant effects on an individual.

The service is intended for adults and authorised business users. Please do not create an account if you lack the legal capacity to enter the relevant contract. Children’s information should only be supplied if genuinely necessary for a lawful shipment and by an authorised adult, with the required protections. Contact us if you believe information has been provided improperly.

We update this notice when services, suppliers, purposes or legal requirements change. Material changes will be brought to users’ attention as required, and any necessary fresh permission will be obtained. Future merchant APIs, payment services or carrier integrations must have their own appropriate disclosure before activation. This notice does not by itself authorise a new use of personal information.

• Contact us

1. What this policy covers

Cookies are small pieces of browser data. Similar rules can apply to local storage, session storage, IndexedDB, scripts and other technologies that store or access information on a device. This policy covers FindXTrade’s own application and identifies relevant external security/identity services. It should be read with our Privacy policy.

We use necessary storage to deliver requested sign-in, quote saving and secure form functions. Optional persistent appearance and regional preferences are off until you allow them in Cookie settings. You can use the shipping workspace without allowing optional preference storage. No advertising or audience-analytics tags are enabled by this policy.

• Privacy policy

2. Necessary technologies

Necessary does not mean that every technology a provider could set is enabled. The entries below describe our application; external identity and security services can use their own technical storage for the requested authentication or anti-abuse step.

• Cloudflare cookie information ↗
• Microsoft privacy statement ↗
• Turnstile privacy addendum ↗

3. Optional preferences

With your permission, findxtrade-regional-preferences-v1 remembers your selected country, language and currency; findxtrade-theme remembers light/dark mode; and findxtrade-color-themes-v1 remembers your colour palettes. These are first-party browser settings used to personalise the interface, not advertising profiles. They remain until you remove them or withdraw permission. Once permission expires, they are not read or updated without a new allowance.

When optional storage is off, you can still change the appearance and regional controls during the current visit; those choices are held in memory and may reset on a page reload. Choosing “Use necessary storage only” removes the application’s optional preference records from this browser. It does not sign you out or delete your shipments. Your permission is specific to this browser and website origin, so another device or domain may have a different choice.

4. Manage your choices

Use the Cookie settings controls on this page at any time. Allowing preferences is optional, and changing your mind is as straightforward as allowing them. The site stores a small record of your choice so it can respect it. We do not infer permission from scrolling, silence or ordinary browsing.

Browser settings can also block or remove site data. Removing necessary storage can sign you out, remove local drafts or prevent a security step from working. Before clearing a shared device, download any records you need and sign out. Clearing local storage does not by itself delete server-side account records. Contact us if you want those records removed.

If we later introduce analytics, advertising or another optional purpose, we must disclose its providers, purpose and storage details and obtain any legally required permission before activation. A future feature cannot rely on your permission for appearance preferences. No marketing permission is granted through these controls.

• Contact us

1. Our service and these terms

These terms govern access to the FindXTrade website and comparison/planning tools provided by FINDXTRADE LTD, company 14830724, registered in England and Wales. Our company and contact details are available through the Company details and Contact us pages. Please read the terms before creating an account or using the tools. If you act for a business, you must have authority to do so.

The current workspace helps organise shipments and compare estimates. Sample services are identified as sample. A draft, downloaded comparison, selected carrier or saved quotation does not buy postage, reserve capacity, create insurance or instruct a collection. A future live booking requires the separate transaction process and disclosed booking/carrier terms. These terms do not create those services ahead of launch.

• Company details
• How quotes & comparisons work
• Booking terms
• Contact us

2. Eligibility, accounts and security

You must be at least 18 and have the legal capacity required in your jurisdiction to contract, or act through an appropriately authorised adult or representative. Accounts are for genuine personal or authorised business use. Give accurate account information and keep the email address used for verification under your control.

Keep sign-in codes and access credentials confidential. You are responsible for authorised activity under your control and should tell us promptly if an account may be compromised. We do not make you responsible for loss caused by our own failure to take the care required by law. We may request proportionate identity or authority checks for security, rights requests or transactions. Provide sensitive evidence only through a suitable requested process.

3. Your shipment information and uploads

Provide accurate, current information about locations, goods, dimensions, actual packed weight, declared value, dates and special requirements. A valid city is not proof that a street exists or that a carrier serves an address. Country, region, locality and postcode combinations must be checked and corrected where required. Do not submit a fabricated postcode to bypass a check.

You must have the rights and lawful authority to upload or share information. Give relevant recipient and collection contacts the Privacy policy. Do not import unnecessary personal data, credentials, malware, illegal content or documents unrelated to the requested service. Keep a suitable independent copy of business records. A browser draft is convenient working storage and should not be your only copy of important documents.

You retain your rights in your content. You grant us only the permission needed to receive, store, process, display and transmit that content for the requested service, support, security and legal purposes described in our Privacy policy. This is not a licence to sell your shipment data or use it for unrelated public promotion.

• Privacy policy
• Prohibited & restricted items

4. Acceptable use

Use the service lawfully and without interfering with other users or the platform. Reasonable security controls and rate limits can apply. You must not:

• Misrepresent a sender, recipient, business, item, value, origin, destination, approval or entitlement.
• Arrange prohibited activity, evade applicable trade restrictions, customs requirements, safety rules or sanctions.
• Upload malicious files; attempt to defeat account controls, access another person’s private records or misuse a vulnerability.
• Scrape private content, overload the service, send spam, manipulate comparisons or attempt to bypass validation and access limits.
• Use an unpublished or unauthorised integration as though it were an approved merchant API. Future API use requires the applicable permission and technical terms.

5. Estimates, results and third-party information

Comparisons cover the eligible services available through our configured catalogue, not every provider in the world. Estimates depend on the information supplied, rate-card validity, service restrictions, available data and the calculation time. See How quotes work for rankings, price exclusions, currency display and how we may earn revenue.

We take reasonable care with the service and will investigate reported errors. Nevertheless, a rate-card estimate, automatic translation, geographic match or third-party link should not be treated as a final carrier acceptance or specialist legal, customs, insurance or tax advice. If a material error is found before a contract is accepted, we will explain the correction and let you decide whether to continue. A confirmed contract is governed by its agreed terms and applicable rights, not a general right for us to rewrite its price.

6. Availability, changes and account restrictions

We may maintain or update the site, correct errors, change unbooked comparisons or discontinue a feature. We will use reasonable efforts to communicate material interruptions affecting active services. No specific always-on availability or disaster-recovery commitment is supplied unless separately agreed.

We may restrict access where reasonably necessary for security, serious misuse, legal compliance or a material breach. We will explain the reason and allow an appropriate opportunity to resolve it where practicable and lawful. Restrictions should be proportionate. They do not remove your rights to access your personal information, seek a remedy or receive any refund due. A change to website functionality does not cancel an existing transport contract without the relevant contractual or legal basis.

7. Our content and links

FindXTrade branding, software and original website materials are protected by intellectual-property rights. You may use the interface and download your own records for legitimate shipment planning and recordkeeping. You may not present our branding as an endorsement or reproduce protected materials beyond the permission or legal exception that applies.

Third-party trademarks identify their owners and do not by themselves prove a commercial partnership or endorsement. External websites and providers have their own terms and privacy practices. Open geographic information is credited in our site information. No third-party restriction can remove your mandatory rights against us for our own service.

8. Responsibility and remedies

We will exercise the reasonable care and skill required by applicable law. Where we are responsible for a failure, the available remedy depends on the contract and the law, including correction, repeat performance, an appropriate refund or compensation where required. We remain responsible for the obligations we undertake; calling a service an estimate or a third-party service does not remove that responsibility.

We do not exclude or restrict liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be restricted. Consumers retain mandatory rights, including relevant service, digital-content, data-protection and consumer-guarantee rights. There is no universal liability cap or blanket “use at your own risk” waiver in these website terms.

Business-specific risk allocation, agreed service levels or liability provisions may be addressed in a separately agreed business contract, subject to the law. Transport conventions and carrier limits relate to the actual carriage contract where legally applicable; they are not automatically applied to every website error.

9. Law, disputes and changes to terms

English law governs these website terms, subject to mandatory rules that apply to you. If you are a consumer, this choice does not deprive you of compulsory protections in your country of habitual residence or a right to bring proceedings in a court available under applicable law. For business disputes, the courts of England and Wales have jurisdiction unless a binding mandatory rule or a separately agreed contract requires otherwise.

Please contact us first so we can try to resolve a problem. This does not prevent a complaint to a regulator, urgent relief or legal action within the applicable time limit. We do not impose compulsory private arbitration, a class-action waiver or a waiver of statutory remedies through ordinary website use.

The dated version explains the terms currently published. Material amendments will be notified where required and apply prospectively. They do not retrospectively remove an accrued right or vary an accepted booking without a lawful basis. If part of these terms is unenforceable, the remainder continues to the extent it can fairly and lawfully do so. Failure to enforce one occasion does not waive future enforcement.

These documents are published in English. Interface translations are provided to help navigation and may not translate every legal or shipping term. Where local law requires information or a contract in another language, the required language arrangements must be supplied for that transaction. An English-language preference does not waive a mandatory language or consumer right. Contact us if wording is unclear before relying on it.

• Complaints & claims
• Contact us

1. Availability and when these terms apply

FindXTrade currently provides shipment planning and comparison tools. Live postage purchase, payment collection and shipment-protection purchase are not enabled in the current workspace. This page explains the intended booking framework so you can review it in advance. A quote, sample result, saved selection or checkout-preparation screen does not create a transport booking.

When live booking is offered, we must identify the contracting parties, our role, the actual carrier/service, the complete payable price and applicable service-specific terms before you place an order. The version provided and accepted for that transaction, together with mandatory law, will govern it. This published framework does not appoint FindXTrade as an agent for an unidentified carrier or create an insurance policy.

• Terms of use
• Cancellations & refunds
• Shipment protection & insurance

2. Who contracts with whom

FINDXTRADE LTD operates the platform. The booking summary must make clear whether we are supplying a booking/arranging service, acting as a disclosed agent, or undertaking another stated role. It must also identify who supplies the carriage and who is responsible for issuing the label or transport document. A carrier’s name or logo in a comparison does not settle that legal question.

Where carriage is supplied under a separate carrier contract, the relevant carrier conditions must be accessible before acceptance. They may cover accepted goods, size and weight limits, transit, handover, claims and legally applicable transport limits. A separately agreed business service may also have negotiated terms. We will not rely on hidden conditions or a blanket statement that only the carrier is responsible to avoid our own contractual obligations. Mandatory law prevails over conflicting contractual wording.

3. Information required before ordering

The customer must have authority to arrange the shipment and provide accurate collection/delivery addresses and contacts, packed measurements, actual weight, item descriptions, quantities, values, goods declarations, requested handover method and relevant dates. Full customs or trade details and supporting documents may be needed for an international shipment or restricted item.

The recipient must be able and authorised to receive the goods. Confirm whether the address is residential or commercial and whether access restrictions, loading equipment, appointments or remote-area conditions apply. Quick-estimate inputs must be completed and rechecked before a final quote can be accepted. A locality check confirms geographic consistency only. Coverage, capacity, service acceptance and safe access require their own checks.

Do not substitute a different city simply to obtain a quote unless the goods will genuinely be delivered to a suitable address there. The customer must review and approve any carrier-listed alternative address. A change of country, location, goods, date or service requires a fresh eligibility and price check.

• Customs, duties & taxes
• Restricted items

4. Price, optional services and payment

Before you commit, the order must show the payment currency, transport/service charges, applicable taxes, selected optional services and any charge that can reasonably be calculated in advance. If a destination or later-event charge cannot be calculated beforehand, its nature, payer and calculation basis must be explained. A displayed currency conversion is not a promise about a payment provider’s exchange rate.

No optional protection, premium service or extra charge should be selected through silence or a pre-ticked permission. PayPal and bank transfer are planned payment options, subject to the methods actually displayed when booking launches. A payment method is available only when its secure instructions are shown in an active booking process. These policies contain no bank account or payment request.

A payment attempt or funds receipt alone is not proof of carrier acceptance. The order process must explain whether payment is authorised or collected before acceptance and what happens if the order cannot be fulfilled. If we take money for an unaccepted order, we must account for it and return any amount due without unnecessary delay. Check suspicious payment instructions with us using the published contact details. Provider dispute/chargeback processes and mandatory payment rights remain available.

5. How a booking is accepted

A live ordering process must let you review and correct the shipment, download or retain the relevant terms, understand the payment obligation and submit the final order. The point of contract acceptance must be explicit. An acknowledgement that an order was received is separate from a booking confirmation unless it expressly says it accepts the booking.

The confirmation should identify the booking and shipment references, the accepted service and parties, price and currency, collection/drop-off arrangement, date or service window, cancellation terms, applicable carrier conditions and the documents needed for handover. Keep a durable copy, such as an email or downloadable confirmation. If an order is declined because the item, address, capacity, price or legal checks cannot be satisfied, we will explain the available next step and any refund due.

6. Collection, drop-off and preparation

Use the handover method stated in the confirmed service: collection from the address, drop-off at an approved partner point, or a freight terminal/warehouse arrangement. Do not leave goods at the registered office or at an unlisted partner location. Check opening hours, cut-off times, access, identification and any proof-of-handover requirements.

Pack safely for the selected transport, attach the issued labels and provide the required paperwork. Record the packed condition, measured dimensions and weight, and retain a receipt or collection evidence where available. Freight may require pallets, safe loading/unloading, appointments, access equipment, container/vehicle details and route-specific permits. Tell us about unusual requirements before booking.

If collection is missed or the goods are refused, do not assume the order is cancelled or that a replacement collection is free. Contact the party shown on the confirmation for an explanation and the available correction, rebooking or refund. Responsibility and any reasonable charge depend on the cause, disclosed terms and applicable rights.

• Packaging & labelling guide

7. Changes, remeasurement and additional charges

Carriers may inspect or measure goods and authorities may inspect shipments where legally permitted. If the actual shipment differs materially from the information used to price it, we may need to explain a correction, obtain further approval, change the service or decline carriage. A blanket right to add unspecified charges is not created by these terms.

Any correction must identify the reason, relevant evidence and the contractual or legal basis for the amount. You can ask us to review a measurement or charge you believe is wrong. Where an extra service requires your agreement, it must not be imposed without that agreement. Changes you request after acceptance depend on operational feasibility and the disclosed change/cancellation terms. See the separate cancellations policy for unused labels, diversions, returns and failed delivery.

8. Transit, customs and delivery

The distinction between an estimated transit time and an expressly guaranteed service must be clear before ordering. A preferred shipping date is a request until confirmed. Customs processing, public holidays, remote areas, safety events and third-party disruption can affect timing, but estimates do not remove a remedy that the law or an agreed guarantee provides.

Delivery may require a signature, identity verification, appointment or an approved safe-place instruction, depending on the accepted service. Do not assume a neighbour, locker or unattended delivery is included. The sender must ensure the recipient can meet import requirements and knows about any lawfully allocated duties or charges. A tracking update alone is not conclusive proof that the correct recipient has received the goods.

Returned, refused, undeliverable, detained or abandoned goods must be handled under the applicable contract and law. We will not claim an unrestricted power to sell, destroy or retain your goods through this policy. Any lawful disposal process must consider notice, safety, ownership and regulatory requirements.

9. Restricted goods, law and shipment protection

The applicable laws of origin, transit and destination, carrier acceptance rules and transport safety requirements all matter. A successful comparison is not an import/export licence, sanctions clearance or permission to send dangerous goods. Both the customer and service providers retain their own compliance responsibilities.

Carrier liability is distinct from declared value, additional compensation and insurance. Do not assume the entered value or an estimate marked “insurance” buys cover. Any actual insurance or protection must be separately identified and documented, including its provider, eligibility, price, scope, excess and claim procedure. FindXTrade does not claim insurer status or regulatory authorisation through this page.

10. Problems, limits and consumer protection

If an event outside a party’s reasonable control disrupts the service, the responsible provider should explain the event, take reasonable mitigating steps and identify the available rebooking, cancellation or refund options. Such an event does not automatically make all charges non-refundable or remove mandatory rights. A service cannot rely on a general disruption clause to excuse a failure caused by its own lack of required care.

Report collection, delivery, charge, loss or damage issues promptly through the channel on the confirmation and keep evidence. We will address our own service failures and help identify the correct carrier/claims process. The complaints page explains the information to provide and how to escalate.

International carriage may be subject to compulsory conventions or national transport law, depending on the mode, countries and contract. Those rules can affect limits, notice periods, parties and jurisdiction. We do not invent one compensation amount or claim deadline for all parcels and freight. Any applicable limitation must be disclosed appropriately and cannot displace a mandatory right.

Nothing in this framework excludes fraud, death or personal injury caused by negligence, or another non-excludable responsibility. Consumers keep mandatory service and consumer-guarantee rights. For qualifying Australian transactions, Australian Consumer Law guarantees and remedies cannot be excluded. Other countries may provide additional compulsory protections. A separate business agreement cannot remove a protection that also applies to a qualifying business purchaser by law.

English law is the intended law of our own platform/arranging contract, subject to compulsory protections and the actual transaction terms. A consumer retains legally available home-country protections and courts. The carriage contract can have a different legally applicable law. We do not require mandatory arbitration or a class-action waiver through this general framework.

• Complaints & claims
• Contact us

1. Current comparisons and drafts

No transport payment is taken by the current comparison workspace. You may edit or remove a draft shipment, remove an imported batch or use Reset quote. These actions change your working records and do not cancel a carrier booking made elsewhere. Resetting a quote does not delete separately saved comparisons or the address book.

When booking and payments are introduced, this policy will operate alongside the transaction’s cancellation information and applicable law. You must receive the relevant conditions before committing. We do not apply a universal “no refunds” rule or promise that all shipping contracts have the same cancellation right.

2. Requesting a booking change or cancellation

Use the cancellation channel in your booking confirmation, or use Contact us with the booking reference, your name, the shipment concerned and the change you want. You do not need to explain a statutory withdrawal where the law does not require a reason. Do not send passwords, sign-in codes or full payment credentials.

A request is not proof that collection, label use or onward carriage has stopped. We must tell you whether cancellation/change is possible, whether the carrier has been notified, what services have already been performed, any lawfully applicable charge, and the resulting refund or revised price. If timing is critical, say so and use the urgent contact method stated on the booking. We cannot promise a round-the-clock support channel unless the service explicitly includes one.

• Contact us

3. Typical situations

The outcome depends on the actual contract and cause. The following explains the questions we will consider; it is not a list of automatic non-refundable charges.

4. Consumers: statutory cancellation or withdrawal

Where a distance service contract has a statutory cancellation right, UK and many EEA rules generally give 14 days from contracting, subject to the particular law and exceptions. Goods-transport services contracted for a specific date or performance period may be excluded from that right. This exception does not remove rights for poor performance, misdescription or other breaches. Other jurisdictions have their own rules.

If an eligible service is to begin during a statutory cancellation period, the legally required express request and information must be obtained first. A proportionate charge for lawful early performance may be due where the conditions are satisfied. Complete performance may end a cancellation right only where the necessary agreement and acknowledgement have been obtained under the relevant law. These conditions are not met merely by visiting the website or selecting an estimate.

Business customers do not automatically receive a consumer cooling-off right, although the law may protect some business purchasers and a contract may grant its own cancellation right. Any mandatory right prevails over a conflicting carrier or platform condition. If you are unsure, ask us which cancellation rule applies to the proposed booking before ordering.

• UK cancellation legislation ↗
• EU consumer contract information ↗

5. Refund timing and payment method

Where a statutory service-cancellation refund is due, we will meet the applicable legal deadline, including the UK 14-day period where it applies. Other agreed refunds should be processed without undue delay once the amount is determined. We will confirm the amount, calculation and expected processing date rather than advertise an unsupported universal bank-processing time.

Refunds should normally use the original payment method unless you expressly agree otherwise and the law permits. No refund fee will be imposed where prohibited. A payment provider or receiving bank may take additional time after a refund is sent; we can provide evidence of the refund where available. We will not insist on store credit when you are entitled to money.

For a bank-transfer refund, use an appropriately verified process to confirm the account safely. We will not ask for your password or one-time code. Duties/taxes already remitted to an authority can require a separate authority repayment process; we will explain the position and any assistance available. Your statutory rights against us are not postponed indefinitely while we wait for a carrier reimbursement.

6. Optional cancellation notice

If you have a statutory right to cancel, you may send the following notice using Contact us or the cancellation channel supplied in your booking confirmation. You can also use another clear statement; using this wording is optional.

To: FINDXTRADE LTD, via Contact us. I give notice that I cancel my contract for the following service: [describe service and booking reference]. Ordered on: [date]. Customer name: [name]. Customer address: [address]. Date of notice: [date]. Signature: [only if a paper notice is required by the applicable process].

Keep a copy of the notice and proof of sending. Contact us if you have not received an acknowledgement or disagree with a cancellation charge. Complaints and statutory remedies remain available.

• Complaints & claims
• Contact us

1. How to contact us

Use Contact us and identify the message as a complaint, charge query or shipment claim. If a problem concerns a particular carrier booking, also use the reporting channel on that booking. You do not need to create an account to complain.

Tell us your name, contact email, relevant quote/batch/booking reference, a brief chronology, the problem, supporting information and the outcome you are seeking. Provide only relevant documents and redact unrelated personal or payment information. Do not include your password or verification codes. Ask for an accessible communication format if needed.

• Contact us
• Company details
• Privacy policy

2. What is a complaint and what is a shipment claim?

A platform complaint concerns our website, account, estimate, customer service, accessibility or handling of a transaction. A shipment claim concerns loss, damage, delay or another event under an actual carriage or protection arrangement. A price correction or disputed remeasurement can involve both. We will explain which process applies without using that distinction to deny responsibility for our own work.

The current workspace does not create live bookings or sell cover. If you used a carrier independently, the carrier’s contract is your starting point; give us only the information relevant to a platform issue. When FindXTrade bookings launch, the confirmation must identify the responsible parties and claims channels. Reporting an issue here should not be assumed to notify an unrelated carrier or insurer automatically.

3. Our complaint process

We aim to acknowledge complaints within three UK working days and provide an initial substantive response or progress update within ten UK working days. These are service aims, not a promise that every investigation will finish within ten days. If another response deadline is required by law or the applicable regulated process, that deadline takes priority.

We will identify the issue, review relevant records, ask for necessary clarification, consider the remedy and explain the outcome. If more time is needed, we will explain why and give the next update date. A response should address the facts and the available correction, refund or other remedy. We will not require a complaint to be withdrawn as a condition of providing a statutory entitlement.

If you disagree, reply asking for a further review and explain the remaining points. We will arrange a fresh consideration where practicable, identify any further internal route and explain any relevant external route. Please keep your reference and copies of correspondence. Raising a complaint does not itself extend a legal or carrier notice deadline.

4. Immediate steps for loss, damage or delay

If goods may be dangerous, leaking or unsafe, protect people first and follow emergency/carrier instructions. Do not open, move or repackage unsafe cargo simply to obtain photographs. For ordinary loss or damage, report the event promptly, preserve the goods and packaging and avoid disposing of evidence before the responsible party can advise.

• Keep the booking confirmation, transport document, tracking history, collection/drop-off receipt and delivery evidence.
• For damage, take clear photographs of the outer packaging, labels, cushioning and affected goods where it is safe. Note any visible damage at delivery if the carrier process permits; lack of a note does not automatically remove every legal right.
• Provide an accurate item description, quantities, purchase/value evidence, measured weight and dimensions, and the relevant dates. Use an appropriate secure channel for sensitive documents.
• For non-delivery or a disputed delivery scan, explain who checked the receiving address and what is wrong. Do not make a false allegation, alter evidence or submit multiple claims for the same loss without disclosure.
• Ask the carrier/insurer about the applicable notification and formal-claim deadlines immediately. The period depends on mode, route, contract and law, and can be short. An initial support enquiry may not be the required formal notice.

5. Assessment and possible outcomes

The responsible party may need proof of loss, damage, causation, value, compliant packing, timely notice and entitlement to claim. Compensation can depend on actual loss, applicable carrier/convention limits and any valid additional protection. Declared value or a comparison field is not a guarantee that the full retail or consequential value will be paid.

FindXTrade will consider its own responsibility separately from the carrier’s or insurer’s. We may help transmit relevant evidence where authorised, but will not promise a successful claim or a compensation amount that the agreement and law do not support. Any settlement should explain the calculation and the rights being settled. We do not require a broad release of unrelated statutory rights simply to investigate a complaint.

Where a notification or evidence requirement is legally binding, we will explain it and any permitted alternative. These general pages do not impose one new claim deadline on all shipments. Applicable mandatory law, statutory limitation periods and consumer remedies continue to apply.

6. External escalation and privacy complaints

You can seek independent advice or use a court, regulator, consumer authority, ombudsman or alternative dispute resolution scheme where it has jurisdiction. We do not claim membership of a particular ADR scheme or Financial Ombudsman coverage unless this is confirmed for the relevant service. Where the law requires us to identify an appropriate ADR body and explain participation, we will do so in the response or applicable transaction documentation.

For privacy concerns, you may complain to the UK ICO or your applicable local supervisory authority without completing our internal complaint process first. Insurance-related escalation depends on the actual regulated provider and product. Payment-provider dispute processes may also be available; their deadlines are separate. Nothing here prevents urgent legal action or limits a mandatory remedy.

• ICO complaints ↗
• Privacy rights

1. Quick estimates and detailed quotes

Quick estimate gives an indicative price from essential route, goods and measurement details. It is intended to help you judge likely cost. It is not a final bill, and the final price can differ significantly once full addresses, contacts, goods declarations, documentation, service requirements and carrier acceptance are known.

Detailed quote asks for fuller information and supports a more complete comparison. It still depends on the applicable rate, eligibility checks and the information being accurate. Neither mode automatically creates a booking, buys a label or purchases cover. A final payable offer and carrier confirmation are separate steps when live booking is introduced.

2. What is compared

Results cover enabled, applicable services in FindXTrade’s configured rate catalogue. Country-pair availability alone does not establish address-level coverage, capacity or acceptance of a particular item. We do not claim to compare the whole global market, every provider or every tariff. Fictional/demo partners and illustrative rates are identified as sample.

Pricing can use published carrier/partner tariff records or a connected rate service when one is available. For an individual item, eligibility can depend on transport type, route, date, packed dimensions, actual or volumetric weight, freight allocation, declared goods, collection method and requested extras. Out-of-date or missing information can prevent a result or require a further check.

3. Country, locality and coverage checks

Both quote modes check the relevant country, city/town/village, region and postcode combination. A postcode is required where the applicable country/service needs one. An optional postcode may be left blank; if supplied, it still needs to be valid and consistent. Some countries do not use postcodes. Choosing a locality can help identify its linked region, but you should confirm that it is the correct place.

Geographic validation does not confirm a street entrance, recipient, loading access, customs eligibility or carrier coverage. Where verified carrier service-area records exclude a location, you can review listed alternatives in that country, edit the real address, compare another eligible service or remove the shipment. An alternative is an editable draft, not an automatic redirection. An exact-area coverage status marked unconfirmed must be checked with the carrier before a live booking.

4. Ranking and your choices

Lowest cost ranks eligible returned options by the calculated customer price. Fastest uses the available service transit information; estimated service times are not guaranteed delivery promises. Tied or incomplete results may follow the catalogue’s service order. Check the detailed price, dates, handover method and service conditions before choosing.

You can compare individual carriers for each item or an available common carrier for the selected batch. A common-carrier option is shown only when the catalogue supports it for the relevant selection. A batch saving is applied only when configured for that partner and shared with the customer. One carrier is not always cheaper than individual choices.

FindXTrade may earn a margin through configured markups, fixed charges, partner arrangements or a share of a batch saving. The customer price, rather than a supplier’s private base cost, is displayed. Any separately charged customer service fee must be disclosed. A commercial relationship does not by itself make a result fastest or lowest cost. If paid placement is introduced, it must be clearly identified separately from the ordinary ranking.

5. What the displayed amount does and does not include

A comparison amount includes the charges actually calculated and identified for that estimate. Depending on the service, that can include transport, configured surcharges, an estimated protection charge, markup and configured VAT/tax treatment. A sample “insurance” selection remains illustrative until an actual policy or protection contract is issued.

Do not assume import duties, import VAT/GST, customs brokerage, disbursement, destination handling, storage, inspections, demurrage/detention, remote-area or exceptional-access costs are included unless expressly itemised as included. The exact tax treatment depends on the service and transaction. A live consumer order must disclose mandatory charges and the total payable, or the permitted calculation basis for genuinely unquantifiable charges, before commitment.

Carriers can use chargeable weight or volume rather than scale weight alone, with service-specific rounding and minimums. Freight prices may depend on container/truck allocation, chargeable volume, units, loading requirements and capacity confirmation. An item description or weight entered incorrectly can change the result. A price adjustment needs an explanation and a lawful contractual basis.

• Customs, duties & taxes
• Shipment protection

6. Currency, timing and saved comparisons

The underlying catalogue currently calculates in GBP. GBP, EUR and USD display options use the available exchange-rate data, with a date/status where shown. If conversion data is unavailable, the interface may show GBP. A display conversion does not lock a payment rate or include a bank/PayPal conversion charge. The actual payment currency and amount must be explicit before a future payment.

A preferred shipping date is not a reserved collection. Rate records, surcharges, service coverage and currency values can change. A saved quote’s validity information relates to its pricing record; it is not an unconditional guarantee of future availability. Returning to a draft or editing a shipment causes the relevant checks and prices to be refreshed.

You may save or download a comparison for review. That document remains subject to its stated scope, sample status and validity. Keep the version and references if querying an amount. If a quote seems wrong, update the source fields or contact us before relying on it.

• Booking terms
• Contact us

1. Three separate checks

An item must be lawful to export, transit and import; accepted by the specific carrier/service; and prepared in accordance with transport safety and documentation requirements. Passing one check does not pass the others. Country coverage or a price result is not permission to ship controlled goods. Rules can change and differ by mode, route, quantity, condition and intended use.

This is a general screening policy, not an exhaustive worldwide permitted-goods list. Use the current carrier conditions and the relevant origin, transit and destination authorities. Do not tender a restricted item while approval or documents remain unresolved. FindXTrade and its providers retain their own legal checks and due-diligence duties; those duties are not transferred entirely to the customer.

2. Items that must not be sent through ordinary unapproved services

Do not use an ordinary parcel/freight comparison as authorisation for illegal, unsafe or prohibited carriage. In particular, do not submit:

• Illegal goods, stolen property, counterfeit goods or shipments intended to conceal unlawful activity.
• Goods, payments, recipients or routes prohibited by applicable sanctions, export controls or import restrictions without a lawful licence or exemption.
• Explosives, ammunition, weapons or other controlled items without the legally required permissions and an expressly approved service.
• Dangerous goods that are undeclared, misclassified, leaking, damaged, improperly packed or otherwise unacceptable for the proposed transport.
• Items prohibited by the chosen carrier, including any stated cash, negotiable instrument, live-animal, human-remains, waste or high-value exclusions. These categories can require specialist arrangements rather than ordinary carriage.

3. Common categories needing specific checking

The examples below are not approvals. A category can be prohibited for one service and conditionally accepted for another.

4. Declarations and approval

Give a precise goods description. “Gift”, “samples”, “personal items” or “parts” alone may not identify the contents sufficiently. Do not misstate value, origin, classification or battery/chemical status to reduce a tax or bypass a restriction. Have relevant manufacturer information, safety data, licences and invoices ready.

If a carrier offers a specialist restricted-goods service, obtain written acceptance for that item and route and follow the required trained-preparer, packaging, marking and documentation process. A safety-data sheet or label alone is not proof that every requirement is met. Passenger baggage allowances should not be treated as cargo permissions.

If a concern is identified, carriage may be declined, held, returned or handled under a lawful safety process. Any charge, inspection or disposal must have a proper contractual or legal basis. Report accidental misdeclaration immediately; do not try to alter a label or move dangerous goods without competent instructions.

• IATA battery guidance ↗
• UK sanctions guidance for importers/exporters ↗
• Customs guidance
• Contact us

1. What a comparison can establish

An international price comparison is not customs clearance or professional tax advice. The actual requirements depend on the goods, value, origin, destination, transit route, parties, purpose and applicable rules. Different customs territories can exist within one country or region. A country dropdown cannot resolve every territorial or tax distinction.

A detailed quote or geographic check does not guarantee import permission, a tariff rate, a duty relief or release at the border. Use the relevant customs authority, licensed broker or qualified adviser for a transaction-specific decision. Carrier carriage acceptance and government import/export approval are separate.

2. Information and documents you may need

Provide accurate, consistent records. Requirements differ for a sale, gift, return, repair, temporary export, personal move or commercial consignment. Documents can include:

• A clear item-by-item description, quantities, material/composition and intended use, with the appropriate tariff/HS classification where required.
• An honest customs value and currency, commercial or permitted pro-forma invoice, proof of transaction/value and relevant freight or other valuation information. A no-charge gift or sample does not automatically have zero customs value.
• Country of manufacture/origin and any valid origin evidence. Preferential origin is not established merely by sending from a country.
• Sender, recipient, exporter/importer-of-record and business identification details, including EORI, tax or registration numbers only where applicable. Requirements are country and transaction specific.
• Packing list, carrier transport document, import/export licence, health or safety certificate, restricted-goods approval, or evidence for a claimed relief/return procedure.
• A clearly agreed payer for duties, taxes, brokerage and destination charges, and a suitably documented authority if somebody is to act as your customs agent.

3. Who is responsible and who pays

The booking and commercial arrangement should identify the exporter and importer of record and the party responsible for each filing/payment. A recipient’s address alone does not appoint them as an importer or prove they can complete formalities. A customs representative needs the relevant authority and any required registration. FindXTrade is not automatically your customs broker, exporter or importer of record.

Transport charges are distinct from customs duty, import VAT/GST, excise, brokerage, disbursement, inspections, port/terminal fees, storage and possible demurrage/detention. They are included only where expressly stated and supported by the service. A future order must explain the charges that can be calculated beforehand and the nature/payer of later charges.

If commercial terms such as DAP or DDP are used, identify the version, named place and actual responsibilities agreed. A keyword in a spreadsheet does not by itself create a workable customs/tax arrangement. Do not select a delivered-duty-paid arrangement unless the chosen provider and responsible parties can lawfully fulfil it.

4. Delays, refusals, returns and records

Authorities or providers may request evidence, inspect goods, assess a different classification/value or require a corrected declaration. Respond accurately and promptly. Do not fabricate a document, under-declare a value, mark a commercial sale as a gift, or misdescribe the goods to avoid tax or restrictions.

If a shipment is held, refused or returned, ask who has custody, what information is missing, the applicable deadline and the lawful options. Return carriage or storage can incur charges where contractually and legally justified. A transport refund does not automatically refund taxes already paid to an authority; a separate repayment/remission procedure may be needed.

Keep the invoices, declarations, permits, shipment references and payment evidence required by the applicable customs/tax rules. Upload only the necessary documents through an appropriate secure workflow. The country requirements displayed in FindXTrade are assistance for preparation and can require review if rules or source data change.

• UK customs declaration guidance ↗
• UK export invoice guidance ↗
• Restricted items
• Privacy policy

1. Current service status

FindXTrade does not currently sell or bind shipment insurance through the comparison workspace. Any insurance/protection field, estimated charge or sample allowance in a quote is a planning input only. Saving a quote, paying an unrelated carrier or entering an item value does not create a policy or guarantee full reimbursement.

If a live protection product becomes available, it must identify the provider, whether it is insurance or contractual compensation, the party arranging it and the terms that apply before you purchase. We do not claim to be an insurer, an FCA-authorised intermediary or a representative of an insurer through this page. Any regulated activity must have the required permission, status or lawful exemption before it is offered.

2. Different concepts have different effects

3. Information to review before accepting cover

Check the exact wording for your goods, countries and transport method. Do not assume an option called “standard” or “premium” provides a particular amount or all-risks protection.

• Insurer/protection provider and administrator, policy/contract wording and any applicable product information document.
• Who is insured or entitled to claim, what interest is covered, and the declared/insured value and valuation basis.
• Start/end of cover, geographic and transport scope, storage/transhipment arrangements, per-item/per-shipment limits and aggregate limits.
• Premium/fee and taxes, excess/deductible, currency, cancellation/refund rules and whether an optional charge has been selected expressly.
• Excluded goods, packing requirements, unattended delivery, damage in handling, delay, consequential losses, customs action, sanctions, wear/defects and any other relevant exclusion.
• Evidence and notice requirements, claim and complaint channels, applicable law and any genuine regulator/ombudsman or compensation scheme entitlement.

4. Eligibility, disclosure and claims

Give honest, complete and accurate information in response to the product’s questions and tell the provider about material corrections as required. Consumer disclosure duties can differ from business fair-presentation duties. A generic website policy does not replace the actual legal standard or allow a provider to avoid a claim for an immaterial mistake where the law prevents that.

Retain value/purchase evidence, packing photographs where safe, handover records and delivery/tracking evidence. Report an event promptly through the stated claims process, preserve damaged goods and packaging, and disclose another claim or recovery for the same loss. A support enquiry may not be formal notice to an insurer.

Protection decisions depend on the actual product and facts. We do not promise acceptance of all goods, full declared-value payment or a successful claim. Your statutory rights and any proper claim against a responsible party remain available even if no optional cover is bought.

• Complaints & claims
• FCA insurance-distribution guidance ↗
• Restricted items

1. Start with the service requirements

Check the selected carrier’s current packing, size, weight and goods rules before booking. Different transport modes and items need different packaging. This general guide is not a certification that a package, pallet, container or dangerous-goods shipment is compliant. Seek specialist instructions for hazardous, fragile, high-value, oversized, temperature-sensitive or unusual cargo.

Pack the actual goods before measuring and weighing. Use the outside dimensions, including protrusions, and the total packed weight. Record the measurement units correctly. A carrier may apply volumetric/chargeable weight, rounding, minimums or oversize charges, so a smaller item can still be expensive if its packaging is bulky.

2. Ordinary parcels

Use packaging strong enough for the item, its weight and the handling in the chosen network. Retail display packaging is not necessarily suitable as the outer shipping carton.

• Use a suitable sturdy carton or approved packaging in good condition. Avoid crushed, water-damaged or structurally weak boxes.
• Cushion the goods appropriately, protect corners/edges and prevent movement or contact between fragile items. Use any carrier-required double-boxing or specialist protection.
• Close and seal every opening securely with suitable shipping tape. Do not rely on an address label to hold the package together.
• Check special liquid, battery, sharp-item and breakage requirements before packing. Do not place hazardous goods into ordinary packaging as a substitute for approval.
• Keep the package within the service limits and ensure it can be handled safely. Do not strap parcels together as one item unless the carrier expressly permits it.

3. Pallets, machinery, vehicles and freight

Freight preparation must suit the load, equipment, route and mode. Use sound, correctly rated pallets/crates, distribute and secure the weight, prevent unsafe overhang and identify handling restrictions. Required loading/unloading equipment and site access should be agreed before arrival. Do not claim that cargo is stackable unless it can safely support the relevant stacking conditions.

Wood packaging may require compliant treatment/marking for the destination. Containers can require verified gross mass, load restraint and other mode-specific documentation. Vehicles and machinery need assessment of fuel, fluids, batteries, condition, securing points, ownership/export documents and safe access. Use the carrier or a competent freight specialist for the actual preparation instructions.

Container, truck, van and part-load allocations are not interchangeable. Confirm the usable dimensions, weight distribution, cargo pieces, volume, loading facilities and any temperature or security requirements. A freight estimate does not reserve equipment or confirm safe loading.

4. Labels and documents

Use the label/transport document issued for the confirmed service. Remove or cover obsolete routing labels and barcodes without removing necessary safety or regulatory markings. Apply the active label securely and flat on a suitable visible surface. Keep a barcode legible, avoid placing it over a seam or curve, and do not shrink or crop it outside the carrier’s instructions.

Confirm that collection and delivery contacts, the actual address, country, region and postcode are correct. Include relevant access notes in the supported field, but do not place passwords or sensitive unrelated details on a visible label. Follow the carrier’s method for customs paperwork and any separate dangerous-goods marks. Never invent a dangerous-goods label to make an undeclared shipment look approved.

5. Before handover and after delivery

Where safe, photograph the item condition, packing stages and finished labelled package. Retain accurate weight/dimension records, proof of value, the booking and handover receipt. These records can help with a remeasurement query or claim, although photographs alone do not prove compliance or guarantee compensation.

Use only the approved collection/drop-off point and comply with the confirmed cut-offs, appointments and identification requirements. Keep the goods secure until the carrier takes responsibility under the accepted service. If delivery appears damaged, preserve the packaging and report it promptly; follow the claims instructions and do not dispose of evidence prematurely.

• Restricted items
• Customs documents
• Complaints & claims

1. What can I do on FindXTrade today?

Plan a personal or business shipment, organise single or multiple routes, enter parcels or large freight, import CSV/Excel shipment lists, review details and compare eligible configured services. Account tools support continuing drafts and saved records where available. Services marked sample use fictional partners or illustrative amounts. Live postage purchase, payments and insurance purchase are not yet enabled.

About us explains the platform and current availability. Use Contact us for a question or problem, and include the relevant batch/reference and what you were trying to do. Never send a sign-in code or password.

• About us
• Contact us

2. Which quote mode and layout should I choose?

Detailed quote is the normal starting mode. It collects fuller addresses, contacts and shipment information. Quick estimate narrows the information to what is needed for an indicative comparison; it is not the final price and can differ significantly once full information is supplied.

Step by step is the normal layout. Choose All details if you prefer seeing the expanded setup. Quote mode and layout are different choices: switching the layout does not turn a quick estimate into a confirmed booking. You can switch modes while preserving entered information, subject to any newly required fields.

3. How do single and multiple routes work?

One route uses a collection and destination setup for the shipments you add. Multiple routes lets you select origin and destination countries and generate combinations, then complete collection points and route details. A country may have several collection points. Each shipment still needs the actual delivery address and its own relevant date/details.

Imported rows can define their own routes. A route default should only fill a genuinely missing field; review the upload preview rather than assuming every row belongs to the same place. Where several shipments share a route, deleting one shipment keeps the route for the others. Deleting its last shipment removes that associated route and unused related records. Separately planned empty routes can remain until you remove them or reset the stage.

4. Why do I need to check a location?

Country, locality, region and postcode must describe the same real place. Suggestions help choose the correct spelling and linked region. Required postcodes cannot be skipped. Optional postcodes can remain blank, but a supplied postcode still needs to be valid and consistent. Countries with no postcode system do not need an invented code.

If the fields conflict, check the country, locality, region and postcode together. Similar names can exist in different countries or regions. Recheck after correcting them. A service outage may require retrying; it does not make a false place valid. A geographic match is separate from carrier coverage and street-level access.

A carrier may serve the country but exclude your specific area. Where confirmed service-area data is available, review its listed alternatives, use a real suitable alternative address, compare another carrier or remove the item. The platform does not silently redirect goods to another city.

• How comparisons work

5. How do I upload a shipment list?

Use Bulk upload or the upload shortcut and download the current CSV or Excel template. The current interface supports up to 500 shipment rows per file. Keep one shipment per row and use the template’s field names, units and accepted values. Excel goods sheets may hold several products for a shipment where the template supports that structure.

Supply complete route information in the file when possible. If rows genuinely omit route details, choose the appropriate fallback route in the preview. Review parsed shipments, assigned routes and errors before importing. Correct invalid rows or explicitly choose the available valid-rows-only option. A successful import adds drafts; it does not buy postage.

Check international locations, goods declarations, customs information, dimensions, declared values and references after upload. Keep an original copy. Files you download can contain personal information, so store and share them securely. General contact attachments and shipment-document uploads are separate workflows and have their own displayed file limits.

• Privacy policy
• Restricted items

6. Can I edit items in Manage shipments and Compare & review?

Use Edit to open the shared guided editor for the item. It takes you through the relevant item, collection, delivery and review stages. Changes remain a draft until saved. You can correct countries and locations; geographic checks still apply after a last-minute change. Save or discard unfinished edits before comparison or checkout preparation.

Changing a route, goods, measurements, date or service requirement can invalidate a carrier choice or previous price. The platform must recalculate. If a previously chosen carrier is no longer eligible, choose an available service; do not rely on the old total. Closing an editor can keep an unfinished draft, so inspect any unsaved-edit notice when returning.

7. How do reset, removal and Undo work?

The red Reset quote control appears from Locations through Compare & review and is hidden in Checkout. Its dialog explains the current-stage choice and the option to clear the entire working quote. Reset locations/routes clears dependent data and returns to Locations. Reset shipments clears shipments, routes, uploads and unfinished edits. Reset comparison clears carrier/quote selections and unfinished edits, keeps saved shipment details and returns to Shipments.

Start a new quote creates a fresh working batch with Detailed quote and Step by step selected. Saved quotes, saved addresses and account settings are separate. The page offers a one-level Undo until you leave or reload it; make the Undo decision before navigating away. It does not cancel a real booking or erase every account/provider record.

Deleting an imported file also removes its remaining shipments and their now-empty routes. Shared routes remain if another shipment still needs them. Associated browser/account changes are saved through the workspace’s normal saving process. If a save fails or another tab has changed the account draft, follow the notice rather than assuming the latest change is safely synchronised.

8. Where is my progress saved?

Guest quote progress is saved in the current browser using necessary site storage. Signed-in workspace records can also be saved to the account. Different browsers, devices, guest/account scopes and site origins can have different records. A reset of the active quote is not an account-erasure request.

Check the saving status before leaving, especially after a large upload. Browser restrictions, cleared site data or a storage problem can affect local drafts. An account revision conflict means another tab/device changed the saved version; use the offered recovery/load options carefully. Download an independent copy of important business data.

Appearance, country, language and currency can be remembered separately if you allow optional preference storage through Cookie settings. Rejecting those optional preferences does not disable necessary quote saving or account sign-in.

• Cookie settings
• Privacy rights

9. Why do prices, dates or currency amounts change?

Measurements, actual versus volumetric weight, route/coverage rules, goods restrictions, date, surcharges, taxes and the chosen service can affect the calculation. A fastest estimate is not necessarily cheapest. A batch-carrier saving applies only where the configured agreement supports it.

GBP is the underlying catalogue currency; EUR/USD displays use available conversion data. The payment currency and final amount must be confirmed during a future live order. A preferred shipping date or saved estimate does not reserve collection or capacity. See How quotes work for the full explanation.

• Quote methodology

10. What happens after reviewing a quote?

You can save or download a comparison where offered. Checkout preparation is a separate step: quick estimates need full shipment information before a final price can be assessed, and existing detailed information is rechecked as needed. The current interface does not complete a payment or booking.

When live booking launches, review the identified parties, service, price, included/excluded charges, cancellation terms, carriage conditions and any separate protection documents before accepting. Pay only through the methods actually activated and shown in the booking flow. Never treat an unsolicited payment instruction or this help page as a payment request.

• Booking terms
• Cancellations & refunds
• Complaints & claims

1. Our approach

FindXTrade aims to make shipment planning and the information on this website usable by as many people as possible, including people using keyboards, screen readers, magnification, alternative input and different colour settings. We use WCAG 2.2 Level AA as an improvement target. This is not a claim of independently certified or complete conformance.

We recognise that applicable accessibility obligations can vary by country, service and customer. This statement does not remove a right to a reasonable adjustment or another mandatory protection. A preference setting alone is not a substitute for an accessible underlying service.

2. Using the website

The interface includes labelled form fields, visible validation/help text, keyboard-operable controls and guided shipment stages. Light/dark mode and colour themes are available through Appearance. A Step by step layout can reduce the number of visible fields. You can use your browser’s zoom and accessibility tools.

The legal/help pages use structured headings, a contents list, readable text, responsive tables and a print option. Where an important information table is wider than a small screen, it can scroll horizontally without changing the rest of the page. Optional appearance storage can be turned off while continuing to use appearance changes during the visit.

3. Known limitations and review status

The website is under active development. We have not completed an independent accessibility audit of every account, upload, location-suggestion, calendar, modal and checkout-preparation path. We therefore do not publish a blanket WCAG conformance claim. Some complex tables, nested dialogs, drag/drop and spreadsheet workflows may require additional assistance or testing with your particular assistive technology.

Third-party identity verification, anti-abuse challenges and externally supplied documents can have their own accessibility behaviour. Automated translations and imported file contents may not have the same structure or quality as the original pages. We will consider a reasonable alternative where a barrier prevents access.

This statement was prepared on 8 November 2026 following implementation review and targeted browser checks. Those checks are not a comprehensive assistive-technology audit. We will update the statement as assessment identifies specific barriers and improvements are completed.

4. Request an alternative or report a problem

Use Contact us and identify the message as an accessibility enquiry. Tell us the page/feature, the task you could not complete, your browser/device and any assistive technology you are comfortable naming. Explain the format or adjustment you need. You do not have to disclose a medical diagnosis.

We aim to acknowledge an accessibility enquiry within three UK working days and explain the next step, feasible alternative or investigation. The response time for a specific adjustment depends on the request and any applicable legal deadline.

If you are dissatisfied with our response, use the complaints process. You may also contact the relevant equality/accessibility or consumer authority in your jurisdiction. We will not require you to waive a statutory right in order to receive assistance.

• Contact us
• Complaints process
• WCAG guidance ↗

1. Legal operator

• Contact us

2. Contact and enquiries

Use Contact us for shipping, account, partnership, legal, privacy and accessibility enquiries. We are based in Manchester, England, UK. We do not advertise a walk-in customer counter or parcel drop-off point; use only the handover location in your confirmed service.

Enquiries can be submitted at any time. Support availability and response arrangements depend on the service and the issue; the current website does not advertise a 24-hour emergency or guaranteed telephone support service. Where an actual booking requires a particular support channel or telephone contact, it must be identified before the customer commits.

• Contact us

3. Current and future services

FindXTrade is a shipping planning and comparison platform for individuals and businesses, supporting parcels, batches, multiple routes and freight planning. The current workspace includes sample services and illustrative rates where labelled. Live bookings, postage purchase, payment collection and insurance purchase are not currently enabled.

Future carriage, payment, customs representation or protection services require the appropriate identified providers, contracts and permissions before activation. A broad description of the roadmap is not a regulatory authorisation, a carrier appointment or a promise that every service is available globally. Any VAT registration number and tax invoice details required for a live taxable transaction must be disclosed through the applicable order/invoice information. We do not publish an unverified VAT or regulatory registration number.

4. Official information and updates

Our company number and place of registration were checked on 8 November 2026. Our public location is Manchester, England, UK. Please use Contact us if you notice an error in the website information.

Policies are dated and versioned so you can identify the publication you reviewed. Their scope and any service-specific terms must be read together. Applicable mandatory rights continue to apply. Country-specific commercial, privacy or transport arrangements must be assessed for the actual market and service.

• All help and policies
• Terms of use
• Privacy policy
• Contact us