Accessibility statement

1. Our approach

FindXTrade aims to make shipment planning and the information on this website usable by as many people as possible, including people using keyboards, screen readers, magnification, alternative input and different colour settings. We use WCAG 2.2 Level AA as an improvement target. This is not a claim of independently certified or complete conformance.

We recognise that applicable accessibility obligations can vary by country, service and customer. This statement does not remove a right to a reasonable adjustment or another mandatory protection. A preference setting alone is not a substitute for an accessible underlying service.

2. Using the website

The interface includes labelled form fields, visible validation/help text, keyboard-operable controls and guided shipment stages. Light/dark mode and colour themes are available through Appearance. A Step by step layout can reduce the number of visible fields. You can use your browser’s zoom and accessibility tools.

The legal/help pages use structured headings, a contents list, readable text, responsive tables and a print option. Where an important information table is wider than a small screen, it can scroll horizontally without changing the rest of the page. Optional appearance storage can be turned off while continuing to use appearance changes during the visit.

3. Known limitations and review status

The website is under active development. We have not completed an independent accessibility audit of every account, upload, location-suggestion, calendar, modal and checkout-preparation path. We therefore do not publish a blanket WCAG conformance claim. Some complex tables, nested dialogs, drag/drop and spreadsheet workflows may require additional assistance or testing with your particular assistive technology.

Third-party identity verification, anti-abuse challenges and externally supplied documents can have their own accessibility behaviour. Automated translations and imported file contents may not have the same structure or quality as the original pages. We will consider a reasonable alternative where a barrier prevents access.

This statement was prepared on 8 November 2026 following implementation review and targeted browser checks. Those checks are not a comprehensive assistive-technology audit. We will update the statement as assessment identifies specific barriers and improvements are completed.

4. Request an alternative or report a problem

Use Contact us and identify the message as an accessibility enquiry. Tell us the page/feature, the task you could not complete, your browser/device and any assistive technology you are comfortable naming. Explain the format or adjustment you need. You do not have to disclose a medical diagnosis.

We aim to acknowledge an accessibility enquiry within three UK working days and explain the next step, feasible alternative or investigation. The response time for a specific adjustment depends on the request and any applicable legal deadline.

If you are dissatisfied with our response, use the complaints process. You may also contact the relevant equality/accessibility or consumer authority in your jurisdiction. We will not require you to waive a statutory right in order to receive assistance.

• Contact us
• Complaints process
• WCAG guidance ↗